Services Available across Canada
Online & In-Person Sessions, Guaranteed No Waitlist
Accepted by most major insurance providers
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Simplifying Insurance Claims & Payments
We're here to help you make this easy and accesible!
At First Step Men’s Therapy, we understand that navigating insurance claims and payments can be a hassle. That’s why we offer direct billing for eligible services to help streamline your experience.
Whether you’re using Telus E-Claims, Greenshield, Veterans Affairs (Medavie Blue Cross), or NIHB (Express Scripts), our direct billing process makes it easier to access the care you need without worrying about the upfront payment.
How the Direct Billing Program Works
Our direct billing program allows us to submit your claims directly to your insurance provider on your behalf. This means you don’t have to pay out of pocket for eligible services upfront. All you need to do is provide us with your insurance details, and we’ll handle the rest.
We can directly bill for services provided by Registered Psychotherapists (RP) and Registered Social Workers (RSW), but please note that we are unable to direct bill for RP Qualifying members at this time.
Benefits of Direct Billing for Clients
✓ No Upfront Payment Required
You don’t have to pay out-of-pocket and wait for reimbursement.
✓ Saves Time and Effort
No need to fill out claim forms or deal with insurance paperwork.
✓ Faster Access to Care
Removes financial stress, so you can focus on getting the support you need right away.
✓ More Affordable
Eliminates large upfront costs, making regular care more manageable.
✓ Reduces Financial Stress
Especially helpful for clients on fixed incomes or with ongoing health needs.
✓ Transparent Coverage
Know in advance what services are covered and how much is paid.
✓ Convenient and Hassle-Free
We handle the billing process so you don’t have to.
✓ Supports Mental and Physical Wellness
Makes it easier to maintain regular appointments without worrying about costs.
How to Get Started
Check Eligibility
Reach out to our admin team that you would like to use the direct billing option. Our admin team will ask you some questions and assess whether you are eligible for direct billing through one of our supported insurers and our clinicians (Telus E-Claims, Greenshield, Veterans Affairs (Medavie Blue Cross), or NIHB (Express Scripts)).
Provide Insurance Details
Prior to booking your first session, provide us with your insurance details, including your policy number, and any other required information.
Sign Consent Form
We’ll ask you to sign a consent form that allows us to submit the claim directly to your insurance provider.
Receive Services
After we have verified your eligibility, you can receive your therapy services as planned.
Claim Submission
Once your session is complete, we’ll submit the claim directly to your insurance provider for payment.
Payment Confirmation
Your insurance provider will process the claim, and you will be notified of any remaining balance, if applicable. If there is any outstanding amount, we will provide you with a receipt for the difference.
Insurers Supported by Telus E-Claims
Beneva
Benefits Program Administrators (BPA)
Canada Life
Canada Life - PSHCP
Canadian Construction Workers Union
Chambers of Commerce Group Insurance Plan (Johnston Group)
CINUP (Johnston Group)
ClaimSecure
Coughlin and Associates Ltd.
Cowan (Express Scripts Canada)
Desjardins Insurance
Eclipse Financial
Equitable
First Canadian (Johnston Group)
GMS Carriers 49 and 50 (Express Scripts Canada)
Greenshield Insurance
Group HEALTH
Group Source
Industrial Alliance
Johnston (Express Scripts Canada)
Johnston Group
LiUNA Local 506
LiUNA Local 183
Non-Insured Health Benefits (NIHB)
Manion
Manulife Financial
Maximum Benefit (Johnston Group)
Medavie Blue Cross
People Corporation
RWAM
Simply Benefits
Sunlife Financial (Only Social Workers
Eclipse Financial(TELUS AdjudiCare)
Union Benefits
UV Insurance
Still Have Questions About Direct Billing?
We Have Answers ↓
