Question 1

Where is your York Region office located?

Accepted Answer

Our York Region office is located at 125 Commerce Valley Drive West, Thornhill, Ontario, in the heart of York Region. We are situated near the intersection of Highway 7 and Leslie Street, just minutes from Highway 404 and Highway 407, making it easily accessible from across Markham, Vaughan, Richmond Hill, Aurora, Newmarket, and North York.

Free parking is available on-site, and detailed directions are provided upon booking.

Question 2

Do you offer therapy in-person or virtually in York Region?

Accepted Answer

Yes, we offer in-person therapy sessions at our York Region office, as well as secure virtual therapy options for those located anywhere in Ontario or across Canada.

Question 3

What issues do you help with at your York Region location?

Accepted Answer

Our York Region therapists specialize in working with men on a variety of issues, including:

• Anxiety & depression
 • Pornography & sex addiction
 • Relationship and marriage issues
 • Anger management
 • Trauma and PTSD
 • Self-esteem and identity
 • Infidelity and trust repair
 • Stress and burnout

We also work with partners of men and couples.

Question 4

Do you have therapists in York Region who specialize in men’s mental health?

Accepted Answer

Absolutely. First Step Men’s Therapy was founded to help men build better relationships with themselves and others. Our team in York Region is trained and experienced in male-focused therapy, with a deep understanding of the unique challenges men face today.

Question 5

How do I book a session at the York Region office?

Accepted Answer

You can book a free 20-minute consultation directly on our website, completing the form on this page, or by calling/emailing us.

Our intake team will help match you with the best therapist for your needs and schedule.

Question 6

Do you offer therapy for couples and partners in York Region?

Accepted Answer

Yes, we provide couples counselling and individual therapy for partners of men as well. While our name emphasizes men’s therapy, we recognize the importance of healing relationships and supporting those connected to the men we serve.

Question 7

What is the cost of therapy in York Region?

Accepted Answer

Fees vary based on the therapist and session length. Many clients have extended health insurance that covers therapy with a Registered Psychotherapist (RP) or Registered Social Worker (RSW). We provide receipts for insurance reimbursement and offer direct billing to some providers when possible.

Question 8

Is therapy at your York Region location confidential?

Accepted Answer

Yes, all therapy sessions are confidential. Our therapists follow strict professional and ethical guidelines under the CRPO and OCSWSSW. Your privacy is our priority.

When you enter our office, we protect your confidentiality and have a safe, warm, secure space for you to share your issues and challenges.

Question 9

How is First Step Men’s Therapy different from other clinics in York Region?

Accepted Answer

Unlike many generalist therapy practices, we are dedicated to supporting men and their partners with a focus on emotional intelligence, healthy masculinity, relational repair, and personal growth. Our therapists are hand-picked for their clinical expertise, real-world experience, and passion for working with men.

Question 10

What is trauma therapy, and how can it help?

Accepted Answer

Trauma therapy is designed to help individuals process and overcome the effects of traumatic experiences. It provides a safe space to confront challenging emotions and memories, often reducing symptoms like anxiety, anger, or detachment that can linger from trauma.

Question 11

How do I know if I need trauma therapy?

Accepted Answer

If past events or traumas continue to affect your everyday life, relationships, or job performance, trauma therapy can help. Men may notice issues with trust, emotional numbness, or heightened stress responses, which are all indicators that trauma support could be beneficial.

Question 12

What qualifications should a trauma therapist have?

Accepted Answer

Look for licensed therapists, such as registered psychotherapists or social workers, who specialize in trauma. Many are certified in methods like EMDR or somatic therapy, which can be particularly helpful in processing and releasing trauma.

Question 13

What types of trauma can therapy address?

Accepted Answer

Therapy can address a wide range of traumatic experiences, from recent incidents to childhood trauma or complex trauma due to repeated negative events. Whether trauma stems from abuse, loss, or other major life events, therapists tailor treatment to meet individual needs.

Question 14

How long does trauma therapy usually take?

Accepted Answer

The duration of trauma therapy depends on individual goals, trauma history, and therapy style. Some may find relief within a few months, while others with more complex trauma may benefit from a longer engagement.

Question 15

What methods are used in trauma therapy?

Accepted Answer

Trauma therapists often use methods like CBT (Cognitive Behavioral Therapy) to shift negative thinking patterns, EMDR to reprocess trauma memories, or mindfulness and somatic practices to reconnect the mind and body. Many therapists tailor these approaches to help men work through trauma at their own pace.

Question 16

Can trauma therapy address physical symptoms of trauma?

Accepted Answer

Yes, trauma can manifest physically through muscle tension, headaches, or chronic stress. Therapists trained in somatic or body-oriented techniques can help address these physical symptoms, providing a more holistic approach to healing.

Question 17

How do I know if a therapist is the right fit?

Accepted Answer

Finding a therapist who makes you feel comfortable and understands your needs is key. Many men benefit from working with a trauma-informed therapist who is sensitive to how trauma affects men uniquely. An initial consultation can help you gauge if a therapist’s style aligns with your goals.

Question 18

Is trauma therapy available online?

Accepted Answer

Our Toronto and Ottawa-based therapists offer in-person trauma therapy sessions while other clinicians offer virtual trauma therapy, allowing flexibility for those with busy schedules or limited access to in-person sessions. Online therapy can be just as effective as in-person and is a convenient way to receive support.

Question 19

Is full recovery from trauma possible?

Accepted Answer

While every person’s journey is different, many individuals experience significant relief from trauma symptoms and lead fulfilling lives post-therapy. Trauma therapy aims to help individuals regain control over their responses to past experiences, fostering resilience and healing.

Question 20

What is psychotherapy?

Accepted Answer

Psychotherapy is a form of talk therapy that aims to help improve and maintain one's mental health and face challenges both in the present and going forward.

Question 21

Is a therapist covered by OHIP? How about my company's health insurance plan?

Accepted Answer

Unfortunately, OHIP does not currently cover the cost of psychotherapy services. Some insurance providers may cover the cost, however, you will have to check whether your insurance provider covers the designation (i.e. Registered Psychotherapist or Qualifying Registered Psychotherapist/Registered Social Worker) prior to starting therapy to ensure coverage.

Question 22

How long does each session last?

Accepted Answer

Each individual session lasts 50 minutes. We use the final 10 minutes to finish up our documentation such as case notes that are required by the College of Registered Psychotherapists of Ontario and when developing a tailored treatment plan to help guide us in our work.

Question 23

I have insurance. Can you direct bill to my provider?

Accepted Answer

To keep things simple, we ask that you pay for our services first, then submit any claims directly to your own insurance provider. Check with your insurance providers to learn more about whether you are covered for services offered by your individual therapist's designation (i.e. Social Worker, Registered Psychotherapist, & Qualifying Registered Psychotherapist).

Question 24

Do you have a physical location?

Accepted Answer

Yes, we have an office in Ottawa, Ontario located at Bank & Cooper in the heart of Centretown.

Don't live in Ottawa? We offer online therapy options for individuals residing across Ontario. We have clients in Windsor, Kingston, Toronto, London, Hamilton, Thunder Bay, Sudbury, Niagara Falls - and everywhere in between!

Question 25

I have never done therapy online. Is is safe? What can I expect?

Accepted Answer

Working with a therapist requires an environment that is safe, private, and secure. We use a telehealth platform that enables us to work together in such an environment. There is also an added layer of comfort for many clients, as you can meet us in the safety and privacy of your own space. We ask that you minimize any distractions prior to our session, such as silencing all cell phones and ensuring you have water or a pen/paper prior to joining the session.

Question 26

Do you provide receipts?

Accepted Answer

Yes, we provide you with a .pdf receipt after each session to allow you to keep for your own records and, if needed, submit it for your insurance coverage or tax records (if applicable).

Question 27

My partner isn't convinced he needs therapy. Can I book an appointment for him?

Accepted Answer

While understandable, we ask that the individual who requires our services make the first step and reach out to us directly. We are unable to book appointments from partners, friends, or family.

Question 28

How many sessions will it take to feel better?

Accepted Answer

The answer depends on many factors/variables.  Some individuals start to feel better quickly as a result of simply talking open and honestly about their concerns for the first time. However, deeper level change does take time.  The longer you have been struggling with your concern the more therapy sessions you will most likely need.  On average many clients do notice some progress within the first 2-3 months of therapy.

Question 29

Is therapy confidential?

Accepted Answer

Your privacy and confidentiality are crucial. The information that you share will not be disclosed without your consent.

There are some exceptions to this (required by Ontario law):

• You disclose information that indicates you or someone else is in imminent danger
 • You disclose information about abuse or neglect of a child under the age of 16
 • You disclose information about abuse by a health care professional
 • You disclose information about the abuse or neglect of a senior
 • The court subpoenas your records
 • The College of Registered Psychotherapists of Ontario requests your records as part of an audit

Before and throughout therapy, we will discuss these circumstances in detail and you will have an opportunity to ask questions.

Question 30

How is my personal health information stored?

Accepted Answer

Your personal health information is stored on a secure and private PIPEDA and PHIPA compliant electronic record management software, Jane Practice.

• PIPEDA: The Personal Information Protection and Electronic Documents Act
 • PHIPA: Personal Health Information Protection Act

Question 31

I have some things I am not ready to talk about. Will I have to speak about them early on in therapy?

Accepted Answer

The short answer is no. You will never be forced to discuss something that you don’t feel comfortable disclosing. It can help to think of therapy like driving a car – you’re in the driver’s seat, the therapist is the passenger. A therapist can work with you to determine a better roadmap, but ultimately the decision to turn is yours. You can always discuss the pros and cons of discussing a certain topic with your therapist.

Question 32

What will a 20-minute consultation help me with?

Accepted Answer

An important predictor of success in therapy is fit between client and therapist. While it will take you some time to develop trust, after this call you should have an idea of whether this is someone you’d like to work with.

We will review basic questions that you have and determine if fees and appointment availability work for you. You do not have to make a decision during this call about proceeding with therapy. You can take your time, think about it, and reach out at a later time to schedule your appointment.

Question 33

I am ready to get started. What's the process look like?

Accepted Answer

Once ready to book a first session, we will send you an intake form and informed consent form that outlines all the policies and procedures within the course of your therapeutic relationship (confidentiality, cancellation, fees etc). Once your form has been completed and signed, you will be ready to start your session.

** A valid credit card is required prior to starting your first session and throughout the therapeutic relationship.

Question 34

What is psychotherapy?

Accepted Answer

Psychotherapy is a form of talk therapy that aims to help improve and maintain one's mental health and face challenges both in the present and going forward. Our fees range from $50 to $170 (plus HST) per session.

Question 35

What are your clinic's fees for individual therapy?

Accepted Answer

Our fees range from $150 to $180 per session depending on the therapist and their experience/designation. Some therapists are required to charge HST, which will be added to the session rate

Fees that are lower ($50-85) are offered by our student intern therapists that are completing their masters program in counselling psychology and are clinically supervised by a senior therapist in the field. We have limited pro-bono and student rate sessions available to individuals who meet this need for affordable therapy.

Question 36

I am ready to get started. What's the process look like?

Accepted Answer

Once ready to book a first session, we will send you an intake form and informed consent form that outlines all the policies and procedures within the course of your therapeutic relationship (confidentiality, cancellation, fees etc). Once your form has been completed and signed, you will be ready to start your session.

** A valid credit card is required prior to starting your first session and throughout the therapeutic relationship.

Question 37

How do I know if I need therapy?

Accepted Answer

If you're experiencing persistent emotional distress, struggling with relationships, facing life transitions, or feeling overwhelmed, therapy can provide valuable support. It's a proactive step to enhance your well-being and address specific concerns.

Question 38

How will I know if therapy is helping me?

Accepted Answer

Progress in therapy is subjective and individualized. We regularly review your goals and assess your progress together. Your feedback is crucial in shaping the direction of our work.

Question 39

I’m worried that Couples Therapy will just make our problems worse

Accepted Answer

It is common to feel apprehensive about therapy, but it is important to remember that the goal of couples therapy is to improve your relationship, not make it worse.

A skilled therapist will provide a safe, non-judgmental space for you and your partner to work through your issues together. Through therapy, you can learn new communication skills and gain insight into your own and your partner’s perspectives, which can help you resolve conflicts and strengthen your relationship.

Question 40

I'm not sure if my partner will be willing to attend couples therapy

Accepted Answer

It's understandable to have reservations about attending couples therapy, but it's important to communicate your concerns with your partner. You can let them know that you're interested in improving your relationship and that couples therapy could help you both achieve that goal. It may also be helpful to explain the benefits of couples therapy and how it can help you both work through your issues in a supportive and constructive way. We find many men feel more comfortable in therapy with First Step Men's Therapy as a place for safety, comfort, and compassion for both partners in the coupleship.

Question 41

Does being in couples counselling mean my relationship is over?

Accepted Answer

This is a common misconception. Couples counselling can be beneficial for a variety of relationship issues and can help couples improve their communication, resolve conflicts, and build a stronger relationship. It can also help couples to understand each other's needs and perspectives better. It can be used as a preventative measure for couples who are having some difficulties but still want to work on their relationship and keep it healthy.

Couples counselling is not a guarantee of success, and in some cases, couples may decide to separate or divorce after counselling. However, many couples find that counselling helps them to better understand and address their issues, and can lead to a stronger and more fulfilling relationship. It's important to keep in mind that couples counselling is a process and it takes time and effort to see the results.

It's important to remember that seeking counselling is not a sign of weakness or failure, it's actually a sign of strength and willingness to work on your relationship. It takes courage to be vulnerable and open to change and it's a sign of maturity and commitment to the relationship.

Question 42

How long does couples counselling take to feel better?

Accepted Answer

The duration of couples counselling varies depending on the specific issues being addressed and the progress made by the couple. Some couples may only need a few sessions to resolve their issues, while others may require more ongoing counselling to address deeper underlying problems.

The time it takes for couples to feel better also varies. Some couples may notice improvements in their relationship after just a few sessions, while others may take longer to see changes. It's important to keep in mind that couples counselling is a process and it takes time and effort to see the results. It's also important to understand that the goal of counselling is not just to feel better but to improve the relationship and to learn skills and tools to maintain a healthy relationship.

It's also worth noting that couples counselling can be an ongoing process. Even after the main issues have been resolved, many couples continue to attend counselling sessions on a regular basis to maintain the progress they've made and address any new issues that may arise. It's not uncommon for couples to continue counselling on a regular basis even after the main issues have been resolved, as it can help them to maintain the progress they've made and address any new issues that may arise.

Question 43

I’m not sure if Couples Therapy is right for us

Question 44

What are the common approaches to couples counselling?

Question 45

What topics are covered in group therapy?

Question 46

How many people are in each group?

Question 47

Are the groups anonymous?

Question 48

Who can work with a student therapist in the Affordable Therapy Program?

Accepted Answer

Our program is designed for anyone in Ontario, including residents of Ottawa and Toronto, who are looking for affordable, quality mental health support. We offer lower-cost services to ensure everyone can access the help they need.

Question 49

How much does a session cost?

Accepted Answer

Individual therapy sessions vary from $25 to $85 per session. Most clients pay between $25-50 per session.

Question 50

Are sessions covered by insurance?

Accepted Answer

Our therapy sessions may be covered under extended health benefits plans in Ontario. Be sure to check with your provider for coverage options.

Question 51

Who provides the therapy?

Accepted Answer

Our sessions are led by master's-level interns who are supervised by experienced psychotherapists registered with the College of Registered Psychotherapists of Ontario (CRPO).

Question 52

How do I know if this program is right for me?

Accepted Answer

We offer a free 20-minute consultation and provide an 80-minute initial assessment to determine if our services are a good fit for your needs. This allows you to explore therapy without financial commitment.

Question 53

Do I have to show proof of financial need?

Accepted Answer

No, you do not need to show proof of financial need. Our affordable therapy program is open to anyone seeking mental health support, regardless of financial circumstances.

Question 54

Can I see the therapist for longer periods?

Accepted Answer

Interns work with clients for up to 8 months in our program. After that, you can choose to continue with the intern as an associate, work with another intern, or stop participating in the program.

Question 55

Are there certain issues that would not be a good fit for the affordable therapy program?

Accepted Answer

While most student interns can work with a variety of mental health challenges and are supervised weekly by a clinical supervisor, this program is not suited for those with complex mental health issues such as active addiction, complex trauma, and those navigating the legal system (i.e. pending court charges).

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Couples Counselling in Richmond Hill

Couples Counselling Richmond Hill | Relationship Therapy for Men & Partners

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Therapy for Couples: Rebuilding Trust, One Step at a Time

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Helping Men in Richmond Hill Learn, Heal, and Grow

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First Step Men's Therapy (York Region)

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Meet Our Team

Adam Gelinas

Pouria Jabari

Darryl Agbuis

Nick Dookheran

Shayna Oksenberg

Emad Zahedi

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